FAQ's

Frequently asked questions

What's your shipping policy?


Sustainability is a top priority! I aim to be plastic free and use recycled Kraft paper and biodegradable and/or recycled/recyclable packing material to ship all wares and paintings. All wares and paintings are shipped via USPS Priority or UPS Standard. All ready to ship pieces are mailed on THURSDAYS and take 3-5 business days* within the US. Priority mail includes tracking and $50 insurance. *AT THIS TIME DELIVERY TIMES/ESTIMATIONS CANNOT BE GUARANTEED DUE TO COVID-19 Please be sure your address is correct when ordering as Cobb Hoelzer Creative, LLC will not be held responsible for items lost in the mail.




What happens if my item is lost or damaged?


Please be sure your address is correct when ordering as Cobb Hoelzer Creative LLC will not be held responsible for items lost in the mail. Although every effort is made to prevent damage during shipping it occasionally occurs. If your piece arrives damaged please notify me via email within 48 hours of delivery including a picture of the item & box. Due to the expiration of insurance claims we must be notified within the 48 hour time frame. Shipping cost will not be refunded however replacements and/or refunds of goods will be determined on an individual basis. Please know that as an artist run business returns and exchanges can only happen due to damaged during shipping or incorrect items are received.




Can you do a custom order?


I happily accept custom orders! Please email and we will discuss your specific project. Depending on the order, it generally takes about 8 weeks to complete both pottery and painting projects due to the nature of dry time, kiln schedules, and life in general.




Is each piece unique?


Yes absolutley! for ceramics: All Cobb Hoelzer wares are handmade in small batches. As such each piece will have slight variations in form and finish. Due to the nature of the hand building process, pieces are intentionally "imperfect" and not perfectly symmetrical. The hand painted glazing technique lends to variations in glaze application with visible brush strokes. This is part of the charm and aesthetic of handmade pottery. My designs are inspired by the asymmetry found in organic shapes and the rawness of nature; my ceramics reflect this. for paintings: all original paintings are one of a kind and differ. Occassionally reproduction prints are offered and sold as such.




What are your paintings created with?


Most original paintings are on either canvas or archival paper unless otherwise noted. I typically paints with gouache which is a highly pigmented water based paint. It’s like a cross between watercolor and acrylic. In order to protect the integrity of your painting please do not expose it to the elements. Water may cause the paint to run.




Can I pick up my order in person?


Yes! If you are in the Portland, Oregon area and are able to pick up your order from the SE Portland studio within 10 DAYS MAXIMUM of your purchase, then you may use the code: LocalPickUp to receive 10% off your order. To schedule your CONTACTLESS pick up time please email: hello@cobbhoelzer.com with your order number and preferred pick up times within a 10 day time frame. Please do not use this code if you do not intend to pick up in person.




What kind of pottery is this? And how do I take care of it?


I construct my ceramic wares using a slab rolled, hand building technique. With some pieces I use a hump or slump mold technique. Each and every piece is made by hand with attention to detail. The clay body I use is a non-toxic, food safe stoneware fired at mid range. The glazes I use range from matte (generally for more decorative wares) to satin & gloss for everyday use. All glazes are lead free, non-toxic & food safe. The stoneware clay and non-toxic & lead free glazes are food, oven, dishwasher safe; although hand washing is recommended for more delicate wares. All wares are made in small batches, as such each piece will have slight variations in form and finish. Due to the nature of the hand building process, pieces are intentionally "imperfect" and not perfectly symmetrical. The hand painted glazing technique lends to variations in glaze application with visible brush strokes. This is part of the charm and aesthetic of handmade pottery.




Can you ship internationally?


Yes! If you place an order for international delivery you will be invoiced separately for shipping cost. Once payment is received from the buyer we will ship your order. The customer is responsible for all customs fees as well.




Do you take wholesale orders?


Yes! Please email hello@cobbhoelzer.com to view a wholesale line sheet. Wholesale orders generally take 6-8 weeks to fullfill. I do require a mimum order value. Please reach out to discuss further.




How about wedding registry or restaurant orders?


Absolutely! I love to work with restaurants and wedding registry. Please email to request a wholesale line sheet and we will discuss your specific project. Depending on the order, it generally takes about 8 weeks to complete both pottery and painting projects due to the nature of dry time, kiln schedules, and life in general.





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