Frequently asked questions
What's your shipping policy?
I aim to be as plastic free as possible and use recycled Kraft paper and biodegradable packing material to ship all wares and paintings.
All wares and paintings are shipped via USPS Priority and USPS International standard. All ready to ship pieces are mailed on Thursdays and take 3-5 business days with in the US. Priority mail includes tracking and $50 insurance.
What happens if my item is lost or damaged?
Please be sure your address is correct when ordering as Cobb Hoelzer Creative LLC will not be held responsible for items lost in the mail.
Although every effort is made to prevent damage during shipping it occasionally occurs. If your piece arrives damaged please notify me via email within 48 hours of delivery including a picture of the item & box. Due to the expiration of insurance claims we must be notified within the 48 hour time frame. Shipping cost will not be refunded however replacements and/or refunds of goods will be determined on an individual basis.
Can you do a custom order?
I happily accept custom orders! Please email and we will discuss your specific project. Depending on the order, it generally takes about 4 weeks to complete both pottery and painting projects due to the nature of dry time, kiln schedules, and life in general.
Is each piece unique?
All Cobb Hoelzer wares are handmade in Portland, Oregon in small batches. As such each piece will have slight variations in form and finish. This isn’t Pottery Barn. The charm of my aesthetic is based on the asymmetry found in organic shapes and the rawness of nature and my ceramics reflect this.
All ceramic wares are food safe, lead free, oven & dishwasher safe. Hand washing your piece is recommended but please do not microwave.
What are your paintings created with?
Most original paintings are on either canvas or archival paper unless otherwise noted. I typically paints with gouache which is a highly pigmented water based paint. It’s like a cross between watercolor and acrylic. In order to protect the integrity of your painting please do not expose it to the elements. Water may cause the paint to run.